Privacy Policy

At Kudiory, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our collections, or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop with us, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction details
• Order and purchase history
• Information you provide when contacting our customer support
• Device, browser, IP address, and website usage information
• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm your purchases and payments
• Provide order updates and shipping notifications
• Respond to your questions and customer service requests
• Process returns, exchanges, and refunds
• Improve our website, products, and shopping experience
• Personalize your experience on our website
• Send promotional offers, updates, or newsletters where permitted
• Prevent fraud, unauthorized transactions, and misuse of our website
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

We do not generally store your complete debit card, credit card, or other payment credentials on our own servers. Payment information is handled by the applicable payment provider according to its privacy and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help us:

• Keep products in your shopping cart
• Remember your preferences
• Understand how visitors use our website
• Improve website functionality and performance
• Provide relevant content and marketing

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment processors
• Shipping and delivery partners
• Website and hosting service providers
• Analytics and technology providers
• Customer support services
• Marketing service providers, where applicable

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

KudIory is not responsible for the privacy practices, security, or content of these third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.

8. Marketing Communications

If you choose to subscribe to our emails, messages, or other promotional communications, we may send you information about:

• New collections
• Festive launches
• Special offers
• Discounts
• Promotions
• Brand updates

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

9. Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

10. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise concerns about how your information is being handled

To exercise any applicable rights, please contact us using the details provided below.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your information.